Office Administrator/Customer Service

About the Position

One of the primary responsibilities is to be the voice of the company with our customers. Working with the customer to set up appointments for installations and service work, handling issues with the systems and answering any questions that they may call in with. Linked to this, is working with our installation/electrical team to schedule jobs and service work, as well as, ensure that everyone involved has all the necessary information to complete their tasks.

The role requires an individual who shares our company values, who is passionate about delivering exceptional quality work and is excited to help us tackle challenges to succeed in our business.

Great candidates will be problem solvers, have a self-starter mentality, practice confidentiality, good time management skills, and can pay attention to detail!

Responsibilities

  • Answer office phones and emails
  • Schedule initial site visit
  • Schedule installations & service calls
  • Schedule tasks with local utilities
  • Maintain shared calendar
  • Keeping notes during sales and production meetings
  • Track installations to ensure there are no road blocks
  • Work with Finance, Sales, Marketing and Operations with special projects

Qualifications

  • Degree preferred but education and/or equivalent office experience considered
  • A team player, with the ability to carry out tasks autonomously and collaboratively
  • Detail-oriented; self-starter, and driven
  • Ability to prioritize and multitask to complete a wide variety of tasks
  • Strong problem-solving skills and analytical abilities
  • Reliability and discretion
  • Basic understanding of Microsoft Office including Excel and Google products.
  • Basic understanding of QuickBooks and other accounting software
  • Deadline and detail-oriented
  • Excellent data entry skills
  • Customer Service Experience: 3 years (Required)
  • Office Experience: 3 years (Preferred)

Benefits & Pay

  • Competitive wage, increasing with experience
  • Signing bonus available
  • Retirement Plan
  • Many additional perks inquire for more!
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